Terms and Conditions

Welcome to Brand Factory Ltd (‘Brand Factory,’ ‘we,’ ‘us,’ or ‘our’). By accessing or using our website, www.brandfactory.co.uk (the ‘Site’), you agree to be bound by the following Terms and Conditions (‘Terms’). These Terms govern your access to and use of the Site, any content, products, or services provided through it, and your relationship with Brand Factory Ltd. Please read these Terms carefully before using the Site. If you do not agree to these Terms, please do not use the Site.

These Terms comply with relevant UK laws and regulations, including the Consumer Rights Act 2015, The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, and other applicable internet regulations.

 

1. Acceptance of Terms

By using the Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Site. Your continued use of the Site indicates acceptance of any changes we may make to these Terms.

 

2. Changes to These Terms

Brand Factory Ltd reserves the right to modify these Terms from time to time. Any changes will be posted on this page. It is your responsibility to review these Terms regularly. Your continued use of the Site after posting revised Terms means that you accept and agree to the changes.

 

3. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Site. Prohibited behavior includes:

– Violating any applicable local, national, or international law or regulation.
– Sending unsolicited promotional or advertising content (spam).
– Transmitting any data, sending or uploading any material that contains viruses, Trojan horses, or harmful software.
– Engaging in fraudulent, deceptive, or malicious conduct. We reserve the right to restrict or terminate your access to the Site if you breach these Terms.

 

4. Product Information and Availability

We try to display accurate and up-to-date information on the Site, including product descriptions, prices, availability, and shipping information. However, errors may occasionally occur. If we discover an error in the pricing or availability of any product you have ordered, we will contact you as soon as possible to correct the issue. We reserve the right to cancel any orders affected by such errors and to refund you in full if you have already paid.

 

5. Consumer Rights

If you are a consumer, your legal rights under the Consumer Rights Act 2015 apply to your purchases on our Site. You are entitled to goods as described, fit for purpose, and of satisfactory quality. If a product you purchase from us fails to meet these standards, you may be entitled to a refund, replacement, or repair under your statutory rights.

 

6. Ordering 

When you place an order on our Site, you will receive an email acknowledging receipt of your order. This acknowledgment does not confirm acceptance of your order. We reserve the right to accept or reject any order at our discretion. Once your order has been accepted and dispatched, we will confirm the contract with you.

 

7. Delivery and Risk

We aim to deliver products within the specified timeframe; however, delivery dates are not guaranteed, and delays may occur due to factors beyond our control (e.g., customs delays and courier issues). Once products are dispatched, the risk of loss or damage passes to you upon receipt of the delivery.

 

8. Returns and Cancellations

Please contact for such queries at trade@brandfactory.co.uk

 

9. Intellectual Property

All intellectual property rights in the content on this Site (including but not limited to text, design, images, logos, trademarks, and software) are owned by or licensed to Brand Factory Ltd. You may not copy, modify, distribute, or use any part of the Site without our prior written consent.

 

10. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

To the fullest extent permitted by law, we exclude all conditions, warranties, representations, or other terms that may apply to the Site or any content on it, whether express or implied. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, programs, or data due to your use of the Site.

 

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. You agree that any legal dispute or claim arising out of these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

12. Contact Information

For any questions about these Terms, or if you need to contact us for any reason, please use the following details:

Brand Factory Ltd
Unit 4, Aesop Business Park,
Aesop Road, Aylesbury, Buckinghamshire,
HP22 5XX, United Kingdom

Phone: +44 1296 312020
Email: trade@brandfactory.co.uk